CHENUT has a strategic and innovative approach to Consumer Law, helping companies and suppliers to ensure legal certainty, legal compliance, and reduced financial and reputational risks. We support companies so that their legal departments can enable new business opportunities with operational areas.

We offer preventive and litigation advice, working with consumer protection agencies, the Public Prosecutor’s Office, the courts, and regulatory agencies. Our goal is to enable companies to operate safely in consumer relations, avoid unnecessary litigation, and preserve their reputation in the market, reducing their liabilities.

Our Services

Preventive Consulting and Consumer Compliance

• Risk management and innovation in products and services.
• Drafting and review of consumer agreements and policies.
• Compliance programs and internal audits.

Extrajudicial Action and Defense in PROCONs:

• Representation and defense in administrative proceedings.
• Participation in hearings and public consultations.
• Mediation and preventive action.
• Digital reputation management and SAC 4.0.

Judicial Defense and Consumer Liability Management:

• Representation in individual and class action lawsuits.
• Appeals and representation in higher courts.
• Monitoring and active management of legal proceedings using technology.

Training and Capacity Building for Companies:

• Training for customer service and legal teams.
• Workshops on strategies for dispute prevention.